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Adresa:
B-dul 21 Decembrie 1989 Nr. 20
Ap.1 - 400094 Cluj-Napoca Romania
T: +40 264 434082
F: +40 264 403080
E: office@airexpress.ro

CONDITII GENERALE DE COMERCIALIZARE A BILETELOR DE TRANSPORT AERIAN

I. Informatiile pe care agentia de turism vanzatoare este obligata sa le ofere pasagerilor care achizitioneaza bilete de avion sunt urmatoarele:

 

1. Natura zborului: Regulat/charter/low fare (rezervare efectuata in alta parte decat in CRS);
2. Costul biletului defalcat: pret de baza, taxe aeroport, taxa de serviciu etc;
3. Conditiile tarifare ale biletului: 
     a. Posibilitatea de a se modifica datele de calatorie si in ce conditii, 
     b. Posibilitatea de a se rambursa partial sau total contravaloarea biletului si in ce conditii,
     c. Conditiile de emitere a biletului cu un minim de timp in avans;
4. Tip bilet emis: electronic / paper; 
5. Cantitatea de bagaje pe pare pasagerul are dreptul sa o transporte gratuit, atat ca bagaj de mana, cat si ca bagaj de cala, precum si costul/kg a bagajului ce depaseste greutatea admisa;
6. Orele de operare, decolare, aterizare, escala; 
7. Itinerariul de zbor; 
8. Compania aeriana care opereza pe ruta solicitata; 
9. Timpul minim necesar de prezentare la ghiseul de imbarcare; 
10. Informatii in cazul pierderii biletului;
11. Moneda de emitere a biletului: RON/EUR; 
12. Modalitatea de plata: cash, card, factura; 
13. Nivelul taxelor de serviciu pentru: 
     a. Emitere a biletului;
     b. Reemitere;
     c. Schimbare data de rezervare;
     d. Rambursare totala sau partiala a biletului;
     e. Alocarea locului in avion;
14. Dupa emiterea biletului de calatorie, toata responsabilitatea privind efectuarea calatoriei revine companiei aeriene.
15.Transportatorul onoreaza cupoanele de zbor în ordinea lor începând de la locul de plecare mentionat în bilet.
Biletul nu va fi onorat la transport si isi va pierde valabilitatea daca toate cupoanele nu sunt utilizate în ordinea lor conform biletului.
Biletul nu va îndreptati pasagerul sa înceapa calatoria în unul din punctele de stopover specificate atunci când primul cupon de zbor pe un sector international nu a fost utilizat la transport.
16.Se recomanda pasagerilor verificarea conditiilor de calatorie cu 24 de ore inainte de data de operare (call center aeroport, site companie transportatoare, agentie de turism).